Addi Comfort grip crochet hooks

Shipping

All domestic orders take 1 to 2 business days to process prior to shipping from our warehouse (located in Plovdiv, Bulgaria), regardless of the selected shipping method. Shipping within Europe usually takes 3 to 5 working days. For shipment outside of Europe count to 7 working days (excluding Customs clearance).

The shipping costs are calculated based on the parcel weight including packaging. The rate is displayed in your shopping cart and during check out.

We provide tracking number for all shipments. This will let you track the location of your purchase.

Domestic shipping (Bulgaria)

We ship parcels by Econt and Speedy couriers.

We are happy to offer FREE SHIPPING (to Econt/Speedy courier office) on all domestic orders 99 lv. and more.  

*Kindly notе that FREE SHIPPING does not apply to selected products (MEGA, Marshmallow, products on sale, campaigns and wholesale).

All EU countries

Romania, Greece, Cyprus, Hungary, Chechia, Croatia, Slovenia, Slovakia, Poland

We ship parcels by CEE economy

*Requirements: maximum weight of one package 31.5 kg. Available for multi-packaged shipments.

*Once we receive payment we ship the parcel within 1 working day.

Austria, Germany, Belgium, France, Italy, Netherlands, Denmark, Luxembourg, Spain, Estonia, Finland, Latvia, Lithuania, Portugal, Sweden

We ship parcels by DPD economy

*Requirements: maximum weight of one package 31.5 kg. Available for multi-packaged shipments.

*Once we receive payment we ship the parcel within 1 working day.

Other destinations

We ship parcels by Air express

*Restrictions: A shipment could contain only one package with maximum weight of 3 kg.

*Once we receive payment we ship the parcel within 1 working day.

Duties and taxes: Items ordered for shipping outside EU may be subject to import duties and/or additional taxes or expenses. You will be responsible for payment of any such duties and/or taxes of addition.

Payment

All information is encrypted, so that data arrives privately and securely at its destination. We accept several different payment methods according to the country.

Domestic

Pay on delivery (POD) - a type of transaction in which the recipient makes payment at the time of delivery. *Please note that Econt courier accepts both cash and card payments, while Speedy courier only accepts cash payments.

Bank transfer - safe payment method that allows customers to transfer money to a bank account.

Debit/Credit card - safe online payment method. (soon)

Greece and Romania

Pay on delivery (POD) - a type of transaction in which the recipient makes payment at the time of delivery.

Bank transfer - safe payment method that allows customers to transfer money to a bank account.

Debit/Credit card - safe online payment method.

*Your bank must charge you the same rate for payments in euro across the EU as it does for equivalent national transactions. Banks based in EU countries outside the euro area must also apply this rule, and may not charge more for a payment in euros to/within another EU country than they do for a domestic payment in the national currency.

EU countries

Bank transfer - safe payment method that allows customers to transfer money to a bank account.

Debit/Credit card - safe online payment method.

*Your bank must charge you the same rate for payments in euro across the EU as it does for equivalent national transactions. Banks based in EU countries outside the euro area must also apply this rule, and may not charge more for a payment in euros to/within another EU country than they do for a domestic payment in the national currency.

Other countries

Bank transfer - safe payment method that allows customers to transfer money to a bank account.

Debit/Credit card - safe online payment method.

If you require more information about this or any subject please contact us using our Contact form.

*All prices are subject to change without notice.