FAQ

Placing an order at Hobiyarn is easy and always a good experience! Let's go through the process quickly.

To add an item to your cart, open any product page, choose color and quantity and click ADD TO CART button. You can repeat this step and add more items to your cart.

Once you have added all desired items to your cart, you can complete the purchase by selecting VIEW CART button at the top right corner. Here you can see a summary of the selected items and do changes if needed. If you have coupon code or gift certificate enter it in the indicated field.

When you are ready to order select CHECKOUT button. Although we recommend you to register an account in order to have your address, invoices and orders under control, it is not necessary and you can continue as a guest. If you are already registered as a returning customer you can log in.

At checkout page, fill in the requested information, select delivery and payment method, leave a comment if needed and select CONFIRM ORDER button. An order confirmation message will appear on your screen and within minutes you will receive an order confirmation email of your order.

All domestic orders take 1 to 3 business days to process prior to shipping from our warehouse (located in Plovdiv, Bulgaria), regardless of the shipping method selected. Shipping within Europe usually takes 3 to 6 business days. Shipment outside of Europe count up to 7 working days (excluding Customs clearance).

If you require more information about this or any subject please contact us using our Contact form.

*All prices are subject to change without notice.

All domestic orders take 1 to 4 business days to process prior to shipping from our warehouse (located in Plovdiv, Bulgaria), regardless of the selected shipping method. Shipping within Europe usually takes 3 to 5 working days. For shipment outside of Europe count to 7 working days (excluding Customs clearance).

The shipping costs are calculated based on the parcel weight including packaging. The rate is displayed in your shopping cart and during check out.

We provide tracking number for all shipments. This will let you track the location of your purchase.

Domestic shipping (Bulgaria)

We ship parcels by Econt and Speedy couriers.

We are happy to offer FREE SHIPPING (to Econt/Speedy courier office) on all domestic orders 99 lv. and more.

*Kindly notе that FREE SHIPPING does not apply to selected products MEGA, Marshmallow, products on sale, campaigns and wholesale.

All EU countries

Romania, Greece, Cyprus, Hungary, Chechia, Croatia, Slovenia, Slovakia, Poland

We ship parcels by CEE economy

*Requirements: maximum weight of one package 31.5 kg. Available for multi-packaged shipments.

*Once we receive payment we ship the parcel within 1 working day.

Austria, Germany, Belgium, France, Italy, Netherlands, Denmark, Luxembourg, Spain, Estonia, Finland, Latvia, Lithuania, Portugal, Sweden

We ship parcels by DPD economy

*Requirements: maximum weight of one package 31.5 kg. Available for multi-packaged shipments.

*Once we receive payment we ship the parcel within 1 working day.

Other destinations

We ship parcels by Air express

*Restrictions: A shipment could contain only one package with maximum weight of 3 kg.

*Once we receive payment we ship the parcel within 1 working day.

Duties and taxes: Items ordered for shipping outside EU may be subject to import duties and/or additional taxes or expenses. You will be responsible for payment of any such duties and/or taxes of addition.

If you require more information about this or any subject please contact us using our Contact form.

*All prices are subject to change without notice.

We accept several different payment methods according to the country. All information is encrypted, so that data arrives privately and securely at its destination. 

Domestic

Pay on delivery (POD) - a type of transaction in which the recipient makes payment at the time of delivery. *Please note that Econt courier accepts both cash and card payments, while Speedy courier only accepts cash payments.

Bank transfer - safe payment method that allows customers to transfer money to a bank account.

Debit/Credit card - safe online payment method. (soon)

Greece and Romania

Pay on delivery (POD) - a type of transaction in which the recipient makes payment at the time of delivery.

Bank transfer - safe payment method that allows customers to transfer money to a bank account.

Debit/Credit card - safe online payment method (coming soon.)

*Your bank must charge you the same rate for payments in euro across the EU as it does for equivalent national transactions. Banks based in EU countries outside the euro area must also apply this rule, and may not charge more for a payment in euros to/within another EU country than they do for a domestic payment in the national currency.

All EU countries

Bank transfer - safe payment method that allows customers to transfer money to a bank account.

Debit/Credit card - safe online payment method (coming soon).

*Your bank must charge you the same rate for payments in euro across the EU as it does for equivalent national transactions. Banks based in EU countries outside the euro area must also apply this rule, and may not charge more for a payment in euros to/within another EU country than they do for a domestic payment in the national currency.

Other countries

Bank transfer - safe payment method that allows customers to transfer money to a bank account.

Debit/Credit card - safe online payment method (coming soon).

If you require more information about this or any subject please contact us using our Contact form.

*All prices are subject to change without notice.

All domestic orders take 1 to 2 business days to process prior to shipping from our warehouse (located in Plovdiv, Bulgaria), regardless of the selected shipping method. Shipping within Europe usually takes 3 to 5 working days. For shipment outside of Europe count to 7 working days (excluding Customs clearance).

The shipping costs are calculated based on the parcel weight including packaging. The rate is displayed in your shopping cart and during check out.

We provide tracking number for all shipments. This will let you track the location of your purchase.

Our wholesale deals are great! Hobiyarn values you and we will cooperate with you to bring your business to the next level!

We are official distributors of DROPS, SANDNES GARN, LANA GATTO, ALIZE, YARNART, HIMALAYA, FILCOLANA, ISAGER, CARDIFF CASHMERE, MOHAIR BY CANARD, BOBBINY, NAKO, GAZZAL, LANOSO, PERFORMANCE yarn manufacturers. Also we offer sustainable yarn under our own brand Hobiyarn, specializing in manufacturing of cotton cords, cotton tape, natural wool and jute yarns. We are flexible and work according to your business needs.

Requirements for wholesale:

Minimum opening order: 20 kg

Per-unit minimum: 5 kg

Per-color minimum: 1 pack

Contact us at hobiyarn@abv.bg with your inquiry and company's VAT number. We will write you back with our offer as soon as possible.

Because we work with you personally, you will always have one of us here to help. We ship parcels with DPD and CEE to all EU countries and to other countries with a carrier of your choice.

If you require more information about this or any subject please contact us using our Contact form.

*All prices are subject to change without notice.